Delegate Manager - Somerset Safeguarding Children Partnership

Looking to book courses for members of your team?

You cannot book someone else to attend training in your name, but you can book on their behalf by becoming a Delegate Manager!

What is a Delegate Manager?

Having the delegate manager status enables you to pay, book and manage training on behalf of other members within your team/organisation. Please remember that all training booked is in agreement with the Terms & Conditions (event-booking.org.uk)

If an individual from your organisation has an existing account with the SSCP, please email sscptraining@somerset.gov.uk to request for this account to be linked to yours. If an account does not already exist, please create an account ensuring that all details are correct and that an individual email address has been used.

Certificates are generated automatically once an individual has been marked as complete, it is therefore important that training is booked under the name of the individual attending.
Individuals will still have access to their training account, so they are able to complete pre and post course evaluations and access certificates and the course materials.

How to Become a Delegate Manager

1. If you don’t already have a training account, create one for yourself.

2. Email us at SSCPTraining@somerset.gov.uk to request the Delegate Manager Status. You will then receive an email to confirm this is active.

3. Log into your training account.

4. Click on the ‘Manage Delegates’ tab in the top right corner.

5. You will now have the delegate manager screen on display, here you can add delegates and view those already linked to your account.

6. If the individual does not have an SSCP account – click ‘Add delegate’ and fill in each field with the individuals details.
Please note delegates must be registered with their own individual email address, this can be a personal or work email address. Account logins are under the registered email address so group email addresses used by several people cannot be used.

7. If the individual already has an SSCP account, please do not create an additional account.
Please email SSCPTraining@somerset.gov.uk with the individual’s name and request that the delegate is linked to your account.

How to Book Delegates onto Training

1. Select ‘Manage Delegates in the top right corner, which will display all the delegates linked to your account.

2. Click the blue arrow under ‘log in as’ for the delegate attending the training.

3. Use the ‘by category’ search function on the right hand side to find your chosen course.

4. Click ‘More Information and booking’ and scroll to the bottom of the page.

5. Tick the name of the delegate you are booking for (you are unable to select multiple delegates, bookings must be completed individually).

6. Read and agree to ‘Terms and conditions’
Press ‘Book Now’ and follow on screen payment instructions.

I’ve accidentally booked under the wrong name – what do I do?

If you have accidentally booked under the wrong name, please email sscptraining@somerset.gov.uk with the following details:
– Name of individual booked on the training
– Name of training course
– Date of training course
– Name of individual that will be attending.

As long as the other person has an existing training account we can then just transfer the booking over to the correct person.

Please note – training must be booked in the name of the person actually attending the training so that it shows in their training record and the certificate is issued in their name.

How do I access the receipt for training?

Log in to your SSCP account and then select the delegate that is attending the training – Press the symbol to log in as the delegate, scroll to the bottom of their account and you will find ‘Your Payment History’ – here you will find a list of payments and the option to download the receipt.

I am unable to book courses because I am being asked to complete an evaluation – what shall I do if the course has not been attended yet?

If you receive a message asking you to complete an evaluation yet the course is in the future – this will be the ‘Pre-course evaluation’. Please ask the delegate to complete this, so we can capture their current knowledge/confidence.

The aim of the evaluations is to help measure the impact of training and provide the SSCP training team with guidance on the material and topics required in the course content.

How do I access the certificates for delegates I manage?

Log in as the chosen delegate and you will see ‘Your History and Bookings’.
The link to access your certificate is to the right of the training listing. If the link reads ‘Complete Evaluation’, you need to first ask the delegate to click on this link and complete the online course evaluation. Once complete, revisit the ‘Your History & Bookings’ page where you will be able to download your certificate.

Can I make multiple bookings and be invoiced?

The Learning Management system does not currently support multiple bookings, it is with apology that bookings must be completed individually.

All bookings are required to be paid for via card at the time of booking.

Local Authority Schools and Staff will be charged via the Somerset Council internal payment process – Transfer Journals.

You Can Find a More Detailed Guide to Being a Delegate Manager HERE

If you prefer to see how to do things here’s our tutorial video on being a Delegate Manager: