Training Site and Account Questions
To log into your training account just go to the login page of the training site and enter your login details.
If you don’t know your password just click Password Reset and you will be emailed a reset link.
Once you log into your account you’ll be taken to the ‘Your History & Bookings’ page, where you’ll find the training event listed, with the online meeting link below the course title.
Once logged into your training account you will be taken to the ‘Your History & Bookings’ page, where you’ll see all training booked and attended with the SSCP listed.
Underneath the training listing on the left hand side you’ll see a link to access the course material.
The link to access your certificate is to the right of the training listing. If the link reads ‘Complete Evaluation’ you need to first click on this link to complete the online course evaluation and when you go back into the ‘Your History & Bookings’ page you will be able to download your certificate.
Training certificates are not emailed to you but kept on your training account for you to access at any time.
You can keep them on the system if you like, or download and print it off as many times as you’d like.
As well as offering training directly facilitated through the SSCP the training site allows us to link to other training provided by other agencies. The training that you attended would have been delivered by someone other than the SSCP (details will be in the course listing) and so you’ll need to contact them directly to request your certificate.
This may occur when your account details are incorrect and typically means the email address you created when you registered your account is an old one, or has a typo.
Once logged into your account click on ‘Your Account’ where you’ll be able to check your contact details are correct and amend if necessary.
Generally calendar invites are not sent out for training, however when you receive the automatic booking notification email there is a link you can click to download and add to your calendar.
Alternatively if you log into your account and go to the ‘Your History & Bookings’ page you’ll see the training you booked listed and links to add it to your calendar there as well.
Log into your account and go to the ‘Your History & Bookings’ page.
At the bottom of that page you’ll see any payments that you’ve made and by clicking on the download arrow to the right in the ‘receipts’ column you can download your payment receipt.
No.
If you create a new account this will become a duplicate and not only means you won’t be able to access any training you’ve previously undertaken through your new account, but may also cause confusion with bookings.
If you change roles you can edit your own account details by logging in to your account and clicking on ‘Your Account’.
If you think you have created a duplicate account don’t worry, contact us at SSCPTraining@somerset.gov.uk and we can merge both account and you won’t lose anything.
No. Training must be booked under the name of the person attending the training as it needs to then appear in their personal training record and the certificate will be generated in their name.
The system allows this once your account has been promoted to what’s known as a ‘Delegate Manager’. Delegate Managers can book people on training on behalf of a member of their team, as well as view their training history and access their certificates.
To request to have your account promoted to a ‘Delegate Manager’ just email us at SSCPTraining@somerset.gov.uk
You can also find out about Delegate Managers in our handy video tutorial and written guide.
Don’t create a second account for them as this just creates a duplicate account.
To get someone who has an existing account linked to you as their Delegate Manager just contact us at SSCPTraining@somerset.gov.uk and we’ll take care of it for you.
If the event is taking place within the booking cancellation period (typically 14 days prior to the event) then you can cancel the booking yourself without charge by logging into your account, going to ‘Your History & Bookings’ where you’ll see the booking listed and clicking on ‘Cancel’.
If you are wishing to cancel with less than 14 days to go until the event then you can cancel your place by contacting us at SSCPTraining@somerset.gov.uk, however you will still be charged for the booking. Alternatively if another member of your team qualifies to attend the training (e.g. has completed the Introduction to Child Protection prior to attending the Advanced Child Protection 2 Day Training) then you can contact us and request the booking is transferred to them free of charge.
Please see our Training Terms & Conditions for further details.
Questions About Training
We’ve put together a useful guide on this topic which you can find here.
This all depends on who you did the training with and what it covered.
If you completed the training through another Children Safeguarding Partnership then generally yes this is accepted, however there is also a requirement to have a good working knowledge of safeguarding information within the area you are working in.
Therefore although the training completed with another partnership is transferrable we always advise people in this situation to either ensure you spend time educating yourself about Somerset specific policy, protocols, pathways and resources or attend our Advanced Child Protection 2 Day training where we provide this.
In order for training completed through another agency (that’s not been provided by another Safeguarding Children Partnership) to be accepted it must fulfil the following requirements:
– Be live and interactive (i.e. not pre-recorded or eLearning).
– Be Interagency (i.e. attended by professionals from different agencies who are able to interact and learn from each other during the event).
– Meet the same Learning Outcomes as the training offered through the SSCP (and agreed regionally).
– Covers the policies, protocols, pathways, language and resources specific to Somerset.
Generally no, unless specifically stated in the event listing.
This is to keep the cost of all training to a minimum.
The SSCP has one of the largest offer of training which is free to practitioners and managers working in Somerset. Although this training is free to access there is still a cost to them and training and events are actually expensive to provide, with this cost being funded by the SSCP.
Nationally attendance at all training is around 50%, however in Somerset attendance figures are significantly higher, except on courses offered for free.
What we have found is that for funded courses often people will book on them but not attend, which denies spaces to others wishing to attend and reduces the ability to disseminate key learning.
Therefore, in order to encourage attendance on funded courses, from July 2023 we have amended our training T&C’s so that when you book on ‘free’ training those who pay for training using a bank card you will initially be charged at the full rate (£70) which will then be refunded in full within 2 weeks of the training date once we have marked you as attending.
For those who pay for training courses via Somerset Councils Transfer Journal system (for LA professionals and LA Maintained Education settings) the transfer request will not be made if you attend the training.
Questions About Basic Awareness Cascade Packs
Once you purchase the relevant pack by clicking on ‘Book Now’, click on ‘Your History & Bookings’ tab near the top right-hand corner of your screen.
Once there you’ll see the Basic Awareness Cascade Pack purchase – just click on ‘Download Course Material’ and you’ll find all of the pack materials needed.
As with booking on other training and events, these must be purchased in the name of the person licensed to the cascade pack or will be undertaking the eLearning.
If you are a delegate manager on the training system you can purchase these in another persons name in the same way you would book other training for them.
If you are not a delegate manager you cannot book training in your name for someone else.
If you would like to find out more about being a delete manager please see our handy VIDEO TUTORIAL or WRITTEN GUIDANCE and email us at SSCPTraining@somerset.gov.uk to request to promote your account to a Delegate Manager.
Purchasing the Basic Awareness Cascade Pack provides a license to deliver the training for the individual that purchased the pack. If it was purchased in someone else’s name other than the person the license is assigned to (the person who will be delivering the pack) then please notify us at SSCPTraining@somerset.gov.uk and we will amend the license details.
If the licensee wishes to deliver the training to more than one setting they are free to do so, however the license is non-transferrable to other individuals.
KCSiE and other statutory guidance states that all staff must be provided with regular updates in relation to safeguarding children, which should be undertaken by all staff at least annually.
How this is done is not specified in legislation or guidance, however by purchasing and delivering the annual Basic Awareness training the SSCP takes on the responsibility of ensuring all material is up to date, covers all major legislative and guidance changes and all aspects are covered.
The SSCP Basic Awareness additionally covers local learning, resources and resource updates, providing practical exercises on how to use these to support children and young people in Somerset and by delivering the pack the SSCP takes on the responsibility of ensuring that all annual updates needed are covered and accurate.
No. This is strictly against the Training Terms & Conditions, which can found HERE
The SSCP do not advise using older packs due to the requirement for all staff to be provided with regular updates relating to safeguarding and using older packs will not provide contemporary information.
Whilst you can disseminate the information to your team(s) through them completing the eLearning, we strongly advise that training should be carried out as a whole-team exercise wherever possible as this facilitates whole-team discussions and supports the development of a safe culture within your setting.
By delivering the pack as a whole-team, safeguarding leads will also be able to identify strengths and areas of development within your staff group and ensure a consistent understanding and approach to safeguarding children in your setting.
No. eLearning must be purchased in the same was as someone booking onto other training – it must be booked in the name of the individual undertaking the training. This is so that it appears in the training history record of that individual and the certificate will be automatically generated in that persons name.
If you’ve purchased the eLearning instead of the Cascade Pack please email us at SSCPTraining@somerset.gov.uk
Generally the material included is designed to span the academic year, and always includes the most up to date changes made that affect that year. If there are substantial changes, such as significant changes to legislation or guidance, or significant changes to local resources then these may be updated. No updates will be provided to any material after the following years pack is published.
You can go directly to the eLearning available by clicking on the relevant link on the main ‘Cascade Pack’ page of this website.
Alternatively, you can click on ‘Find & Book Training’ which takes you to our training site. Once there click on ‘eLearning’ in the tabs at the top of the page and scroll to find the eLearning module you need.